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Your Account Data, Handled With Care

This page sets out how we collect, store and use the details tied to your Forbet account — from your login and device history to the bKash, Nagad and Rocket references used for a deposit or withdrawal.

Account dataPayment referencesDevice sessionsSupport records
Forbet Your Account Data, Handled With Care
SUPPORT CONTACT PATHS

Where To Ask About Your Data

Getting a straight answer about your data shouldn't take a chain of forwarded emails. Whether you're asking why a bKash reference is on file or want to know how your Rocket transaction was matched, our support team can pull that detail up directly from your account. Reach out through whichever channel you already use for withdrawal or login queries, and we'll treat a privacy request with the same priority as a payment issue.

Live Chat Support Reach our support desk directly from your account dashboard to ask about any detail we hold on file, including bKash, Nagad or Rocket transaction references tied to your deposits.
Email Support Line Send a written request through the email address listed in your account settings when you want a copy of your data history or a correction to your profile details.
In-App Help Centre Open the help section inside the Forbet mobile view to check what account and payment detail is stored before you raise a support ticket.
DATA HANDLING STANDARDS

How We Secure And Retain Your Data

Keeping your account data secure isn't a one-off setting — it's checked every time you log in. We tie each session to your device and the mobile number behind your wallet, so a login from an unfamiliar device asks for extra confirmation before it goes through. Cookies handle small things like your display language; nothing tracks you across other sites through them. Records tied to bKash, Nagad or Rocket transfers are held only as long as security and dispute checks call for, and you can ask us to walk through what's stored against your profile at any point.

Session Security

Every login to your Forbet account is tied to your device and verified through the phone number linked to your wallet, so a new device triggers an extra confirmation step before access opens.

Cookie Use

We use cookies to keep your session active and remember your language and display settings; you can clear them from your browser at any point without losing your account access.

Data Retention

Transaction records from bKash, Nagad and Rocket transfers stay on file only as long as needed for security checks and dispute resolution, not indefinitely.

Request Changes

Contact support through your account dashboard to correct a detail, request a copy of your data, or ask us to close out records once your account turns inactive.

Common Questions About This Privacy Policy

Here are the questions we hear most often about how your data is handled once you're set up with an account. If something below doesn't cover your exact situation — say, a specific bKash dispute or a request tied to a closed account — reach out through the support channel in your dashboard and we'll go through it with you directly, in the same detail as we've laid out here.

We collect your registration details, mobile number, device details and transaction references from bKash, Nagad or Rocket needed to verify deposits and withdrawals on your account.

We don't sell your details to outside marketers; data is shared only with our payment processors when a bKash, Nagad or Rocket transaction needs matching to your account.

Records stay on file only as long as needed for account security, dispute handling or audit purposes; once that need passes, we reduce what we retain.

Yes — reach out through your account dashboard or the support channel listed there, and we'll walk you through the specific data linked to your profile.

We retain only the transaction reference needed to confirm your deposit or payout; the wallet verification itself happens between your app and the payment processor directly.

Availability and specific data rights depend on your local law and eligible region, so certain terms of this policy may read differently depending on where you access Forbet from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.